Return Policy
Earthing offers a 90-day return policy for any reason.
After receiving your Earthing product, please use and care for it as directed. If within ninety days of your order date you are not satisfied, you may return it and receive a full product refund. Our grounded shoe return policy is different. Please scroll down to read the full policy.
- Original shipping costs are non-refundable, unless due to manufacturer defects.
- You are responsible for the cost of shipping the return back to us. We recommend adding tracking to the shipment. Please keep your tracking number until the refund process has been completed.
- If you choose not to add tracking to the shipment, and it is lost by the shipping carrier, we are not responsible for replacing or refunding the order.
To return your product, please email us with your order number at help@earthing.com and a RMA number with return instructions will be provided.
- All returns must have an RMA number.
- Please write your RMA number on the outside box containing the items.
- Items must be returned within 30 days of the RMA issue date or the refund will be voided.
Earthing offers a one year warranty for manufacturer defects.
ASPEN SANDALS, COACHELLA FLIP FLOPS & SEDONA SHOES
Returns and exchanges are accepted within 30 days on unworn sandals, flip flops, and shoes with the original tags still intact.
To return your product, please call 1-888-223-8454 to receive your RMA # (Return Merchandise Authorization Number).
- All returns must have an RMA number.
- Please write your RMA number on the outside box containing the items.
- Items must be returned within 30 days of the RMA issue date or the refund will be voided.
Grounders have a 90-Day Manufacturer Warranty.
Please note: The Earthing Product Tester was designed specifically to test our Earthing Elite Sleep Mats, and is not calibrated to accurately test grounded shoes.
Please Note: Earthing products connect the body to the earth's energy. We guarantee that connection. There is no guarantee as to how an individual may respond to grounding once that connection is made. Earthing products are not a substitute for medical treatment. Individual results of grounding will vary.