Shipping Policy
Order Processing
Orders are typically processed and shipped out within 3 business days of purchase, although they will often ship out faster. During sales and promotional periods, orders may take up to 6 business days to process before shipping. Orders placed before 11am with next day shipping will ship the same day. Orders placed after 11am with next day shipping will ship the following day. You will receive an automated email with your tracking number when your package ships from our warehouse.
*All items you wish to receive must be included in your cart during checkout. Special order requests to add any items will not be honored.*
Our warehouse is closed on Saturdays and Sundays. Our warehouse and Customer Service department are both closed on the following days: New Year’s Day: January 1 & 2, 2026 | Martin Luther King, Jr. Day: January 19, 2026 | President’s Day: February 16th, 2026 | Memorial Day: May 25, 2026 | Juneteenth: June 19, 2026 | Independence Day: July 3, 2026 | Labor Day: September 7, 2026 | Columbus Day: October 12, 2026 | Veterans Day: November 11, 2026 | Thanksgiving: November 26 & 27, 2026 | Christmas: December 24 & 25, 2026 | New Year's Eve: December 31, 2026
Earthing Order Changes
Unfortunately, we do not accept order cancellations.
Once an order has been placed, we are unable to cancel the order or make any changes to it, including changes to the products, quantities, shipping address, or other order details.
Please carefully review your order information before completing your purchase, as all orders are final once submitted.
Shipping Carrier Information
DOMESTIC SHIPPING: Orders are shipped via USPS or FEDEX.
All domestic orders over $99 qualify for free shipping via USPS First-Class Mail. This option is available during checkout.
If you need faster shipping, we also offer FEDEX Overnight shipping. Please note, FEDEX does not deliver on Saturdays and Sundays, even when you select the Overnight option.
INTERNATIONAL SHIPPING: We ship our products internationally with the exception of the following countries: Canada, India, Mexico, or Russia.
Please check your country’s customs regulations carefully before placing your order, as we are not responsible for refused orders or for paying customs fees on both free and paid items. Please also ensure that you add the appropriate accessories, or a ground rod, for use in your country.
We also have Authorized International Distributors across the world who sell our products.
Earthing Missing Orders/Order Questions
If you do not receive your order for any reason, or if you have any questions about your order, please contact our Customer Support Team by email at help@earthing.com.
If the tracking on your order shows that it was delivered, but it has not yet been received, please let us know and we will assist you.
Shipping Costs are non-refundable and Earthing is not responsible for return shipping costs.
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