We are working quickly and safely to process your order. Our warehouse team has implemented staggered shifts, face coverings, and daily sanitation regimens. We continue to strive for prompt, accurate fulfillment of orders and are proud to say that the majority of orders are being shipped out within our normal processing times (see below). With that being said, there is a possibility that your order may take an extra day or two to be processed and shipped. 

Also, because of COVID-19, UPS is experiencing occasional delivery delays. Please understand that even when we ship your order on time, there is a possibility that your order may arrive a little later than anticipated due to carrier delays. While expedited shipping options are still available, and most of the time those deliveries arrive on-time, UPS isn’t able to offer money-back guarantees on expedited deliveries, as they have in the past. We appreciate your continued patience.

Orders are typically processed and shipped out within 3 business days of purchase, but they often ship out faster. During sales and promotional periods, orders may take up to 6 business days to process.

Orders with UPS Next Day Air and UPS Second Day Air shipping must be placed before 1pm Pacific Time/4pm Eastern Time in order for the package to ship out on the same day. Please note that UPS isn’t able to guarantee expedited shipping times right now due to COVID-19 or possible weather delays, but they are doing their best and usually meet stated delivery timeframes.

Our warehouse and customer service departments are closed Saturdays, Sundays, and on the following days in 2023:

• New Year’s Day January 2, 2023 

• Martin Luther King, Jr. Birthday January 16, 2023 

• President’s Day February 20th, 2023 

• Memorial Day May 29, 2023 

• Independence Day July 4, 2023 

• Labor Day September 4, 2023 

• Veterans Day November 10, 2022 

• Thanksgiving November 23 & 24, 2023

• Christmas December 25 & 26, 2023

If you need to change the shipping address, add to, or remove items from your order before it ships, please call Customer Service at 1-888-223-8454 for assistance. We will do our best to modify your order before it ships, but we cannot guarantee order modification. If we receive your shipment back due to an incorrect address, we will reship your order to a corrected address at an additional shipping cost to you. We are not responsible for lost shipments due to incorrect address entry.   

You will receive an automated email with your tracking number when your package ships from our warehouse.

Most domestic orders qualify for free shipping via USPS First-Class Mail. This option is available during checkout.

UPS GROUND: Delivery in 1-5 business days after shipping (see order processing above). Carries $100 of automatic insurance.

UPS 3-DAY SELECT: Delivery guaranteed in 3 business days after shipping (see order processing above). Carries $100 of automatic insurance.

*Only 2nd Day Air and Next Day Air will ship same day if placed before 1pm pacific time.*

UPS 2nd DAY AIR: Delivery guaranteed on the 2nd business day after shipping (see order processing above), between 10:30am and noon. Carries $100 of automatic insurance.

UPS NEXT DAY AIR: Delivery guaranteed on the following business day after shipping (see order processing above), between 10:30am and noon.

If you do not receive your order for any reason, please contact our customer support team by phone at 1-888-223-8454 or by email at help@earthing.com. If the tracking on your order shows that it was delivered, but it has not yet been received, you will need to file a missing package claim with the carrier. Once we receive your claim number, we will ensure that your order is reshipped as soon as possible.

We are happy to ship our products internationally; we also have authorized distributors across the world who sell our products. Please check your country’s customs regulations carefully before placing your order, as we are not responsible for refused orders or for paying customs fees.

Earthing offers a one year warranty for manufacturer defects. 

To return your product, please email us with your order number at help@earthing.com and a RMA number with return instructions will be provided.

All returns must have an RMA number.

Please write your RMA number on the outside box containing the items.

Items must be returned within 30 days of the RMA issue date. 

Earthing offers a 90-day return policy for any reason. 

After receiving your Earthing product, please use and care for it as directed. If within ninety days of your order date you are not satisfied, you may return it and receive a full product refund.

• Original shipping costs are non-refundable unless due to manufacturer defects (no refunds on gift wrapping)

• You are responsible for the cost of shipping the return back to us. We recommend adding tracking to the shipment. Please keep your tracking number until the refund process has been completed.

• If you choose not to add tracking to the shipment, and it is lost by the shipping carrier, we are not responsible for replacing or refunding the order.

Returns and exchanges accepted within 90 days on unworn flip flops with original tags still intact.

To return your product, please call 1-888-223-8454 to receive your RMA # (Return Merchandise Authorization Number).

• All returns must have an RMA number.

• Please write your RMA number on the outside box containing the items.

• Items must be returned within 30 days of the RMA issue date.

Please Note: Earthing products connect the body to the earth's energy. We guarantee that connection. There is no guarantee as to how an individual may respond to grounding once that connection is made. Earthing products are not a substitute for medical treatment. Individual results of grounding may vary.

Because we’re the real deal. First and foremost, all Clint Ober's official grounding products have either an Earthing® or Ground Therapy® logo on them. It is our stamp of authenticity. 

Secondly, they are patent protected. Earthing® and Ground Therapy® are the only authentic grounding products. ALL other companies have created knockoffs and are violating our patents.

Clint Ober is dedicated to research and development. He's spent over 20 years creating grounding products and discovering the benefits of grounding the human body. We create the only grounding products supported by over 20 years of research & development and 20+ peer-reviewed scientific studies.

We're so confident in our Earthing and Ground Therapy products that we offer a 90 day Return Policy and guarantee them for 1 year against manufacturing defects. 

Earthing - Clint Ober’s original grounding product company. Via this website, Earthing products have helped more than one million people worldwide reestablish their connection with the earth. 

Ground Therapy - Earthing’s sister brand that evolved from requests by health professionals to offer an exclusive grounding line of products. Today, in addition to being sold by select health practitioners, Ground Therapy products are available here or at www.groundtherapy.com. 

Beware of knock-off grounding products. They can be ineffective, are in violation of our patents, and can be downright dangerous.

Any research you see online about the benefits of grounding the human body are a result of the hard work and dedication of Clint Ober and his team of researchers, scientists, and clinicians.

Buying official Earthing and Ground Therapy products ensures that you are using grounding products that are proven safe and effective. In addition, you're supporting Clint and his team as they continue to research and develop new grounding products to help people around the world get grounded.

Regardless of whether you use Earthing products or Ground Therapy products, only ground yourself using these two brands to ensure authenticity, safety, and a healthy connection to the earth.